Managed Services
Videoconferencing saves time and money. The businesscase is straight forward, but many organisations do not have the knowledge and resources in house to implement such a new application. For those organisations it is good to know Qconferencing offers the full support for as well the implementation as the management of your in house video solution. We offer tailormade services according your needs;
Consultancy services
- Preparing the businesscase
- How to optimise your work processes when implementing videocommunication
- Which is the right video solution in your situation.
- Installation and configuration of the video equipment
- Integration of video equipment in your existing Boardrooms
- Integration of video into your existing IT environment
- Advice on configuring your network for Quality of Services, bandwidth management, firewall settings, etc.
- Advice on firewall traversal using your own equipment or Qconferencing's firewall traversal server.
Managing your video infrastructure
- Remote management of the equipment including firmware updates
- Videoconferencing helpdesk for 2nd line support
- Onsite checks and preventive maintenance
- Training of system administrators and internal helpdesk personnel (onsite and remote)
- Management rapports on the use of your videoconferencing equipment
End user assistance
- 24/7 worldwide support to end users
- End user training and training materials
- End user training in video etiquette and meeting techniques
- Scheduling, pre-testing, and managing your video meetings
Qconferencing has the experience and knowledge to deliver a seemless video experience. We are happy to prepare a tailormade offer for the above mentioned services.
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